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Privacy Policy

Oasis Solicitors’ Privacy Policy

This policy applies to personal information we hold about our clients.

It is important to us that you can feel confident that your personal information is safe and being looked after. We appreciate the trust reposed in us and in return we respect our clients’ privacy and we are committed to protecting your personal information.

Here we shall set out clearly how we collect, use, disclose and manage your personal information.

By becoming our client, you agree to the collection, use, disclosure and management of your personal information as set out in this policy and our terms and conditions. This is in line with the General Data Protection Regulation (GDPR).

We may amend this policy from time to time.  

 How do we collect your personal information?

We may collect certain personal information from you when you;

  • Instruct us directly
  • During the course of carrying out your instructions
  • Through third parties i.e. Estate Agents, Banks, Home Office, Search Information providers, etc.
  • Through our Website (by way of Cookies, Google Analytics or other such products)

Why do we need your personal data?

A personal data is any information about an individual from which that person can be identified. We may need to collect and use your personal information to:

  • carry out your instructions
  • provide you with services you have requested from us;
  • verify your identity and address when you instruct us;
  • provide you with personalised services;
  • obtain your feedback about our services or websites;
  • comply with our legal and contractual obligations;
  • Alert you to the services we offer, which might be relevant to you;

  What personal information do we collect?

When you instruct us, we collect information about;

  • your name and contact details including your nationality, sex, occupation, home address, contact telephone number, and email address
  • your date of birth
  • your bank account or payment details
  • your national insurance number
  • marital status
  • the source of funds for a transaction

Additionally, when you visit our website, we may automatically collect data about your equipment, browsing actions and patterns. We do this by using cookies, server logs and other similar technologies. The information collected would fall under the heading of:

  • Technical Data
  • Usage
  • Profile Data

We also collect personal information;

  • Through Third Parties or other publicly available sources

When we might need to share your information

In certain circumstances we may share your personal information with third parties, such as:

The Home Office, Land Registry, Courts & Tribunals, other Solicitors, Barristers, Insurers, Estate Agents, our accountant, our software provider, our search provider including those who carry out our electronic Anti-Money Laundering Check, and our regulatory body.

Our firm is also accredited by LEXCEL and CQS and therefore undergo regular assessments. The assessor from these organisations may request your file in the course of an assessment. The assessors are however bound by confidentiality agreement and also subject to the GDPR. However, if you object to an assessor reviewing your file for this purpose, please do let us know. Unless we hear from you to the contrary, we will assume that you do not object to an assessor reviewing your file for this purpose.

We may also share your information where we are otherwise authorized or required by law to do so. In such circumstances, we may not be able to tell you that we have so shared your information.

How long do we keep this information?

We will only store your personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy or for as long as we reasonably consider necessary to establish, exercise or defend our legal rights. Your data will be retained in line with our statutory and regulatory obligations., which currently is 6 years from the end of your matter.    

Where is my personal data stored?

Your personal data is stored by our software provider in the EEA or providers who provide services to countries within the EU, who are also themselves subject to GDPR. They are under an obligation to treat your personal information in accordance with the standards required by the GDPR.

 How do we safeguard your personal information?

We strive to ensure the security, integrity and privacy of the personal information we collect. We do our very best to ensure the security of personal information held by us to protect your information from unauthorised access, use, modification, destruction or disclosure.

Access to personal information is restricted to authorised employees, contractors, agents and service providers, who are obliged to respect the confidentiality of any personal information held by us or provided to them. We regularly review and update our security measures considering current technologies.

Please do note that your personal information will often also be held and stored by the third parties through which we may have collected or received your information.

Do we use and disclose your personal information for marketing purposes?

We may use your identity, contact, technical, usage and profile data to form a view on what we think you may want or need, or what may be of interest to you (i.e for marketing purpose). We may also use the information we hold about you to recommend other services that we provide for instance, we may advertise our Will service to you during a residential transaction.

You will receive marketing communications from us if you have requested information or purchased services from us, or if you provided us with your details as part of a survey and, in each case, you have opted in or consented to receiving that marketing.

We do not sell or give your personal data to third parties for marketing purposes.

How can you access or correct your personal information or make a privacy or Data Protection complaint?

You have the right to ask for:

  • access to your personal data, correction of or erasure of personal information 
  • object to processing your personal data
  • request restriction of processing your personal data
  • request transfer of your personal data
  • withdraw your consent.

However, we may limit your access if it would disclose personal information about another person, or where it would disclose sensitive information, where we would be unable to carry out your instructions adequately, where it would breach a rule, law or our professional obligations. Where your information changes, please let us know immediately so that we can update the information we hold on our records. You also have the right to make a complaint if you believe that we have not complied with privacy laws in relation to your information.

We do not make a charge for providing you with your personal data or for exercising your above stated rights.

To exercise any of your rights set out above, please contact our Privacy Officer by writing to our current office address given below. We will acknowledge your letter as soon as we can and respond to your request within 28 days. If you are dissatisfied with our response you will be able to contact the Information Commissioner Office directly.

For personal information enquiries:

Attention: Mr Olawale Adisa, Privacy Officer

Oasis Solicitors,

8 The Village,


London, SE7 8UD

 Phone: 02088566111